A New Way to Access Disability and Behavioral Health Services in Iowa
posted
on Friday, August 15, 2025
Iowa’s Department of Health and Human Services (HHS) recently launched a redesigned Behavioral Health and Disability Services System, making it easier for Iowans to access the supports they need—no matter where they live in the state.
At EPI, we believe that clear and accessible systems are key to empowering people with disabilities to live their best lives. Here’s what you need to know about these changes:
What’s New?
1. Disability Access Points (DAPs)
DAPs are now the central coordination hubs for disability-related services across the state. These points of contact—part of the Aging and Disability Resource Center (ADRC) Network—help individuals and families:
- Learn about available services
- Make referrals
- Create personalized service plans
- Ensure ongoing support and follow-up
This change is designed to improve access and streamline how people find the right supports—whether they’re just getting started or are navigating long-term care needs.
2. Behavioral Health Services
Iowans in need of mental health, substance use, or gambling recovery support now have a more unified system to turn to. Those without insurance or with limited coverage can receive care through the Behavioral Health Service System, coordinated by the Iowa Primary Care Association (BH-ASO).
The 24/7 Your Life Iowa helpline remains available for all Iowans needing immediate support or guidance:
- Call: 855-581-8111
- Text: 855-895-8398
- Chat: yourlifeiowa.org
What This Means for You
Whether you're receiving services today or exploring options for yourself or a loved one, these system updates are meant to ensure consistent, person-centered care statewide.
As always, EPI will continue to walk alongside the individuals and families we support to help navigate these changes. If you have questions about how this affects you or someone you care for, please don’t hesitate to reach out to your EPI team.
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