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Your Feedback Matters

posted on Monday, October 5, 2020

We know you are an important person in the life of someone we serve, that’s why you should have recently received our survey via letter or email. 

We ask for a few minutes of your time to answer the survey questions and provide us with your feedback - to see how we’re doing. What we are doing well and what needs to be improved to provide the highest quality of services. 

Space will be provided for comments within the survey. All responses are held in the utmost confidence. Your participation in this survey is important to us because it helps us grow. 

What do we do with the feedback? 
We ask for feedback across many areas of our organization - from the people we serve to our employees. Your feedback is a gift to us and truly matters. 

Next, we listen. 
We look for specific areas where we need to follow up as well as overall - or systemic - themes where we’re doing well and where we can improve. 

Then, we put together a plan. 
We share the results throughout the organization. Then, we focus on finding solutions and create an action plan to use your feedback to provide the very best services. 

In our last survey we learned we could improve our communication and responsiveness. So that’s an area we’ve been intentional around setting expectations and creating action this year. 

We sincerely appreciate your time, thoughtful review, and trust as a community partner. 

Email is one of the best ways we can get information to you quickly. Do we have your preferred email address? Drop us a line at with your first and last name so we can verify.