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Thankful for Your Feedback

posted on Tuesday, May 2, 2023

Each fall we ask for your feedback on our services (we also ask for feedback directly from the persons we serve all year long). Your feedback is very important to us. It helps us see what we're doing well and what need to work on. We are grateful for your thoughtful consideration and honest responses.  

Results? What happens next?
Overall, we were so pleased stakeholders felt our top agency strengths were confidence in employee's skill, responsiveness, and listening/respect. Our areas for improvement include communication and employees working together to provide effective services. 

As our survey results come in, we work to share results throughout the organization, engage in honest conversations, and then we put together action plans. 

When we started evaluating these opportunities for improvement we began dreaming of a world where stakeholders could have an online portal for secure communications, updates, and more for their loved ones. Much like you have when you visit your primary healthcare professional these days. This dream has prompted us to look into a new Electronic Health Record system that we hope will have a similar capability. Stay tuned! 

Please be on the lookout for our annual survey to once again come out in the fall. Can't wait? We welcome feedback 24/7/365 on our website, just click here to share your thoughts today.