posted
on Thursday, December 21, 2023
Effective January 1, 2024 , Amerigroup will be changing their name to Wellpoint. We are told there will be no impact or changes to members' healthcare benefits or coverage. We'd like to share frequently asked questions, shared to us from Amerigroup, to help make this an easy transition on its members, many who are the people we serve.
Why is Amerigroup changing their name?
As a way to streamline and simplify their health plan - changing the Amerigroup name to Wellpoint will reduce the number of brands within their parent company.
Will there be a break or gap in my coverage?
No, there will be no impact to your healthcare coverage based on this brand change.
Will I receive a new member ID card?
Yes, members will begin receiving a new ID card with the Wellpoint logo effective date of January 1, 2024. Watch for this to come in the mail within the new year.
Can I still use my Amerigroup member ID card?
Yes, offices will still be able to use your Amerigroup member ID card because your member ID will not be changing.
Do I need to re-enroll as a Wellpoint member if I want to stay with my current plan?
You do not need to take any action unless you have received a notice from your State Medicaid office telling you to renew your coverage. Enrollees generally renew coverage every 12 months. If you are currently with Amerigroup, you should receive a new Wellpoint ID card. Call Member Services if you have not received your new ID card.
I just got a referral/preapproval to see a specialist. Can I still use my current card?
Yes, there are no changes to existing prior authorization and claims processes because of the brand name change to Wellpoint.
Is the Medicaid Member Service line changing?
Yes, effective January 1, members will call Wellpoint Member Services at 833-731-2160.
We are hopeful this will be an extremely smooth transition for those effected. If you would like to learn more about this process, visit www.amerigroup.com.