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COVID-19 Response Resource

As our communities continue to lift restrictions, we want to let you know how EPI is responding.

We continue prioritizing the health of the persons we serve, our families, and our workforce. We are doing everything we can to keep person serve, our workforce, and the community safe. 

Let's work together to find creative ways to stay in touch with your loved ones. 

Assessing Risk and Proceeding with Caution

Our approach, across all of our service areas, will be to assess risk and proceed with caution.

Why? The virus is highly contagious and many of the people served by EPI are at higher risk for severe illness or complications as a result of COVID-19.  Public health officials still recommend staying home as much as possible and limiting close contact to reduce the likelihood of getting or spreading the virus.

We recognize risk factors and/or comfort levels will vary person to person. At the same time, one person's decision effects the whole. So, we must work together.

Here's an overview of our general approach with each person served:

  1. Assess individual risk factors related to the virus
  2. Discuss comfort level with individual and team
  3. Define the circle (broadly defined as the people in each other's living or working space)
  4. Reach agreements of measures to be followed in each circle and clearly communicate

In general, the person in the circle with the highest risk factors sets the pace. If no high risk factors are present in a circle, the person with the lowest comfort level would set the pace.

We Continue Exercising Extreme Caution with Persons at Higher Risk for Severe Illness

Persons over 65 or otherwise more medically vulnerable to this virus will continue to be strongly encouraged to exercise the following caution as communicated by public health officials:

  • Continue staying home/in own outdoor space as much as possible - only going out for essentials if necessary (groceries, medications, medical purposes)
  • Take all of the following precautions when out for essential purposes: Clean hands often, avoid high touch surfaces, avoid touching your face, wear a cloth face covering in public, cover coughs and sneezes. Practice social distancing.
  • Limit gatherings/visits. If visits are necessary, outdoor is preferable to indoor, significantly limit the number (no more than 10)

Managers and directors are available and ready to discuss what this approach means for you and your loved one. Please continue reading to know what to expect in all of services.

EPI are offices open by appointment only until further notice.

  • Offices doors will remain locked. Your EPI meeting organizer will meet you at the door at the time of your appointment. Please call our receptionists if you cannot reach your meeting organizer.
  • Virtual meetings are preferred to in-person gatherings.
  • Please stay home if you are ill or experiencing any symptoms.
  • We require employees and visitors to wear a mask covering their nose and mouth.
  • We require maintaining a six-foot physical distance for employees and visitors.
  • We regularly clean and disinfect common areas and high-touch surfaces. Hand sanitizer and hand washing stations are readily available for your use.

Please Continue for Service Specific Updates

We continue to follow all guidance put forth by state and public health officials and will highlight a few of those measures below.

Agency-Owned Vehicle Transportation

  • Cloth face masks will be worn when riding in vehicles
  • Cleaning/disinfecting will be done after each trip
  • Persons who are ill must stay home unless seeking medical attention

 Bus Transportation

  • EPI will offering field trip transportation with enhanced procedures. Contact us for more information.

Community Services - Day Habilitation Services

  • You'll see us continue to follow the guidance from the Iowa Department of Public Health to ensure social distancing, increased hygiene practices and other public health measures while being creative in how we resume meaningful day activities. We will follow our return to service plan until further notice (please reach out if you need us to resend the full plan)
  • We will use two locations in Waterloo for our start/stop locations: River Plaza Building and our Deery Center located at 3675 University Avenue. Each location is large enough to allow increased social distancing for those who attend.
  • Social Distancing Required - Staff and persons served will maintain 6 foot distancing at all times.
  • Bring Cold Lunch - Persons served will need to bring a cold lunch to avoid kitchen use where people would be in close proximity.
  • Increased awareness of personal health:If experiencing symptoms (fever of 100.4 or greater, new or worsening cough, shortness of breath, sore throat) follow the CDC’s direction to stay home and contact your health care provider for further instruction; Please notify us right away if person served is being tested for COVID-19 or has been in contact with someone diagnosed with COVID-19
  • Screening for Symptoms: Screening of participants will be conducted at the scheduled arrival times (see above). Upon arrival, participants should stay in their vehicle. A Day Habilitation team member will greet you and conduct the screening at your vehicle.If arriving after the noted arrival time, please ring the doorbell at the applicable entrance and wait for a staff member to assist you.
  • Reducing the Spread of Germs: Masks are required - Staff and persons served will be required to wear a cloth mask while inside (including vehicle) or when 6 foot social distancing cannot be achieved. If you do not have a cloth face mask, one will be provided for you;  Frequent Hand Washing - Persons served will be encouraged to frequently wash hands and use hand sanitizer when hand washing is not available.
  • Following Environmental Cleaning and Disinfection Steps: Surfaces, including vehicles, will be cleaned and disinfected frequently (especially frequently touched surfaces - remotes, light switches, door knobs).

Community Services - Employment Services

  • No change at this time.
  • As more business begin opening, Employment Services will continue to support persons in returning to their work in the community.
  • We'll continue bringing other services back online in a safe and responsible way.

Community Services - Residential/Intermittent

  • We continue person and site based assessments to provide guidance.
  • We continue limiting visits inside of the home.
  • We continue with our enhanced precautions including, but not limited to: monitoring for symptoms, wearing cloth face coverings, frequent cleaning and disinfecting, social distancing, isolating persons with symptoms, and more.
  • Persons who are ill must stay home unless seeking medical attention.

Health Equipment Lending Program

  • Resumes by appointment only.
  • Follows office guidelines listed above.

Payee Services

  • Payee Services staff will continue serving clients remotely.
  • Follows office guidelines listed above.

Vehicle Repair Services

  • Vehicle repair service welcomes repair work from the community as a way to give back. We offer very competitive pricing for oil changes, tires, and other auto repair needs.
  • Our garage gives us plenty of space to maintain social distancing.
  • Give our vehicle repair team a call at 319-235-9058.

Let's stay informed, together.

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