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COVID-19 Response Resource

We are committed to the health and safety of the people we serve, our workforce, and the communities in which we live.  As the rapidly evolving details of COVID-19 change, we will continue to take appropriate measures as necessary. Check back for updates.

Doing our part to enhance precautions while continuing to provide critical services. 

Community Services - Residential/Intermittent 

  • Direct Support Professionals providing critical services to your loved ones - taking enhanced precautions. Staff are continuing to follow important proactive measures to prevent the spread of contagious illnesses while supporting the people they serve in doing the same.
  • All residents are encouraged to stay home - limit outings to those deemed essential 
  • Actively monitoring for symptoms 
  • Enhanced precautions in place for vulnerable persons
  • Video and phone calls encouraged while in-person visits are restricted for the health and safety of persons served and our workforce 

Community Services - Day Habilitation & Employment Services

  • Day Habilitation: 3/17/20 by order of the Governor, Day Habilitation is closed until further notice
  • Enclave Employment Services: 3/20/20 closed
  • Job Development & Follow Along Services: Supporting persons served in speaking to their employer

Payee Services:

  • Services continue in social distancing/virtual ways
  • Closed to visitors until further notice - payee staff working and responding to emails and calls during regular business hours
  • Checks (if traditionally picked up from our office) will be mailed on Wednesdays; should arrive in your mail the next day
  • Please save all receipts - these and other bills can be dropped off in the box provided inside the front door at the office

Transportation Services:

  • Closed until further notice

Property Services:

  • Responding to emergencies only
  • Staff and contractors needing to enter the home must prove precautions taken

Durable Medical Lending Service:

  • Suspended for the health and welfare of participants and workforce

Children and Family Services: 

  • Supporting child cares with their calls, questions, and concerns in coordination with DHS
  • Gathering data around child care for Emergency Personnel 
  • Supporting families by getting accurate information on what child care programs are open/closed
  • Trainings for child care providers moving to virtual trainings
  • Consultants have suspended in-home child care visits
  • Suspending finger printing at offices

Hawkeye Child Development Center - ALC:

  • Child Care Open and support families in these difficult times - in continuous discussion with our partner, Hawkeye Community College 
  • Taking extra precautions - frequent deep cleaning, limiting picked/drop off, strict illness protocol

All EPI Office Locations:

  • Closed to Visitors
  • Staff working and responding to emails, calls during traditional business hours - holding virtual meetings

We can't do it alone. Please do your part.

If you are experiencing symptoms (fever, cough, shortness of breath), follow the CDC’s direction to stay home and contact your health care provider for further instruction. 

Practice the following to reduce the spread of germs - Cover, Clean, Contain

  • Cover your coughs and sneezes with a tissue or your upper arm/elbow.
  • Wash your hands frequently with soap and water for at least 20 seconds. If hand sanitizer must be used as a substitute, ensure the hand sanitizer contains at least 60-95% alcohol.
  • Avoid touching your eyes, nose, and mouth.
  • Contain germs by staying home when ill.
  • Increase personal space (6-10 ft) as much as you can. Consider activities in groups carefully. Don't share food, beverages, writing utensils, etc.

Let's stay informed, together.

For the latest information regarding COVID-19, visit the following: