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COVID-19 Response Resource

As we continue to navigate through these unprecedented times, we want to assure you we continue to prioritize the health of the people we serve, their families, and our workforce.

Let's work together to find creative ways to stay in touch with your loved ones. 

Virus & Vaccine News Update - 8/4/2021

COVID-19 cases are surging once again locally, nationally, and around the world. Black Hawk County is once again in a HIGH status.

According to the CDC, a small percentage of fully vaccinated people can get COVID-19 if exposed to the virus, but they are much less likely to become sick. It's likely they'll have milder symptoms or be asymptomatic.

That's not to say serious cases can't happened for those who are fully vaccinated. This is especially the case for people highly vulnerable to this virus - persons 65 and older, persons who are immunocompromised including those with cancer or who have had organ transplants. Research has found persons with disabilities are also highly vulnerable to this virus. 

With the Delta variant's prominence, the CDC is concerned vaccinated individuals can transmit the virus. Therefore, the CDC is recommending vaccinated persons return to wearing masks indoors where spread is moderate to high.

EPI Response:

We remain committed to protecting the vulnerable persons we serve, our workforce, and our community. Following the CDC, we will make the following changes effective 8/4/21.

  • Face coverings/Masks = required for vaccinated persons and is continued to be required for unvaccinated persons.

Following the CDC, we will ask that you continue to:

  • Monitor your symptoms before arriving to an EPI office or home of a person served. Stay home if you are ill or showing any symptoms.
  • Seek testing when needed (tests are readily available consult with your healthcare professional or visit for an at-home collection kit where you mail the sample using a prepaid UPS label to a lab.)
  • Remain strong in your efforts of taking general precautions such as avoiding crowds, washing your hands/don’t touch your face, heighten cleaning routines.

Vaccine Resources:

Increasing the rates of persons fully vaccinated continues to be our best line of defense to protect the people we serve and yourself from this virus.

Thank you for your continued efforts each and every day. Together, we will come through this. 

  • Offices will resume pre-pandemic "open" to the public status.
  • Following CDC guidelines, we are asking everyone, regardless of their vaccination status, to wear a mask upon entering.
  • In person meetings may return. The meeting host/originator will inform and discuss precautions for those invited to and attending the meeting.

Please Continue for Service Specific Updates

We continue to follow all guidance put forth by state and public health officials and will highlight a few of those measures below.

Agency-Owned Vehicle Transportation

  • Cloth face masks will be worn when riding in vehicles
  • Cleaning/disinfecting will be done after each trip
  • Persons who are ill must stay home unless seeking medical attention

Community Services - Day Habilitation Services

  • You'll see us continue to follow the guidance from the Iowa Department of Public Health to ensure social distancing, increased hygiene practices and other public health measures while being creative in how we resume meaningful day activities. We will follow our return to service plan until further notice (please reach out if you need us to resend the full plan)
  • We will use two locations in Waterloo for our start/stop locations: River Plaza Building and our Deery Center located at 3675 University Avenue. Each location is large enough to allow increased social distancing for those who attend.
  • Social Distancing Required - Staff and persons served will maintain 6 foot distancing at all times.
  • Bring Cold Lunch - Persons served will need to bring a cold lunch to avoid kitchen use where people would be in close proximity.
  • Increased awareness of personal health:If experiencing symptoms (fever of 100.4 or greater, new or worsening cough, shortness of breath, sore throat) follow the CDC’s direction to stay home and contact your health care provider for further instruction; Please notify us right away if person served is being tested for COVID-19 or has been in contact with someone diagnosed with COVID-19
  • Screening for Symptoms: Screening of participants will be conducted at the scheduled arrival times (see above). Upon arrival, participants should stay in their vehicle. A Day Habilitation team member will greet you and conduct the screening at your vehicle.If arriving after the noted arrival time, please ring the doorbell at the applicable entrance and wait for a staff member to assist you.
  • Reducing the Spread of Germs: Masks are required - Staff and persons served will be required to wear a cloth mask while inside (including vehicle) or when 6 foot social distancing cannot be achieved. If you do not have a cloth face mask, one will be provided for you;  Frequent Hand Washing - Persons served will be encouraged to frequently wash hands and use hand sanitizer when hand washing is not available.
  • Following Environmental Cleaning and Disinfection Steps: Surfaces, including vehicles, will be cleaned and disinfected frequently (especially frequently touched surfaces - remotes, light switches, door knobs).

Community Services - Employment Services

  • No change at this time.
  • Employment Services will continue to support persons in returning to their work in the community.

Community Services - Residential/Intermittent

  • We continue person and site based assessments to provide guidance.
  • We continue limiting visits inside of the home.
  • We continue with our enhanced precautions including, but not limited to: monitoring for symptoms, wearing cloth face coverings, frequent cleaning and disinfecting, social distancing, isolating persons with symptoms, and more.
  • Persons who are ill must stay home unless seeking medical attention.

Health Equipment Lending Program

  • Follows office guidelines listed above.

Payee Services

  • Payee Services staff will serve clients remotely and in person.
  • Follows office guidelines listed above.

Vehicle Repair Services

  • Vehicle repair service welcomes repair work from the community as a way to give back. We offer very competitive pricing for oil changes, tires, and other auto repair needs.
  • Our garage gives us plenty of space to maintain social distancing.
  • Give our vehicle repair team a call at 319-235-9058.

Let's stay informed, together.

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