Exceptional Persons, Inc.
Public Information Request Procedure

Exceptional Persons, Inc. is committed to providing quality services and to providing accurate information about its services to stakeholders and any other interested parties. Information about agency services is provided through various mechanisms including but not limited to, EPI news releases, brochures, newsletters, annual reports, and the agency web site.

EPI responds to general information requests from interested persons by providing the appropriate materials. A great deal of information is provided on the agency website and in the agency Performance Report, as well as in other published materials such as annual reports, brochures, and newsletters. General information requests will be forwarded to the appropriate personnel and will be responded to in a timely manner.

EPI will respond promptly to requests for outcome information pertaining to its accredited and licensed services. A great deal of this information can also be accessed through the EPI website. Outcome information can also be found on a bulletin board located in the central office lobby. Copies of Performance Reports, as well as survey information, can be obtained by contacting the Quality Assurance Manager.

Questions from the public regarding EPI’s programs and services will be addressed promptly. Questions about programs and services will be forwarded to the Intake Resource and Referral Specialist, who will ensure questions are addressed by the appropriate staff members either orally or through a written response.

EPI will continue to solicit input, questions and/or concerns from its stakeholders and the general public through various venues such as the agency website, newsletters, surveys, focus groups, and other public relations efforts.